Policies
Refund & returns
Inspect on delivery
Check the unit before the driver leaves and note any transport damage on the delivery note. Photographs taken at offload make a claim straightforward and fast.
Returns of stock items
Unused, undamaged stock items in their original packaging may be returned within 7 days of delivery. Return transport is for the buyer's account and a handling fee of up to 15% may apply to cover restocking and re-inspection.
Custom conversions and made-to-order units
Containers converted, painted or built to your specification cannot be returned for a change of mind, as they cannot be resold as standard stock. Cancellations after work has started are charged for materials and labour already committed.
Defective or non-conforming goods
If goods are defective, not as described, or unsuitable for the purpose we agreed, you may return them within 6 months under the Consumer Protection Act for a repair, replacement or refund. We arrange collection at our cost in these cases.
Manufacturer warranties
Inverters, batteries, panels, refrigeration units and similar equipment carry the manufacturer's warranty. Contact us with the invoice and serial number and we will manage the claim on your behalf.
How refunds are paid
Approved refunds are paid by EFT to the account the payment came from, within 10 working days of the returned goods being received and inspected. Delivery charges already incurred are not refundable unless the return is due to our error.
How to start a return
Send us your invoice number, photographs and a short description of the problem through the contact page. We reply with a return reference and instructions before any goods are sent back.